Samsung responds to growing complaints about Galaxy S23 Ultra display defects


Many early adopters of the Galaxy S23 Ultra have complained that their new phone has a damaged display.


According to posts on Reddit, Twitter, and Samsung’s community forums, the screen is slightly different. In particular, the display seems to be deformed a bit. For most affected users, the visible error is on the bottom left or right side, though some have noticed it on both sides.


At $1,200, the Galaxy S23 Ultra is a very expensive device, so users have every right to be concerned about screen distortion issues.

Luckily there’s nothing to worry about. In response to a Twitter user who had issues with two Galaxy S23 Ultra devices, Samsung UK stated that this is not a defect and that some parts of the screen may appear crushed as the screen has multiple layers of glass bonded together, to ensure water and dust resistance.


In short, while the bottom corners of the Galaxy S23 Ultra may lead you to believe the product is damaged, it is not. In most cases, you have to look very closely or shine a light to notice the problem, and some users don’t mind.

In fact, this so-called problem is common with Samsung phones, and the company even has a dedicated page explaining that stacked lines on the screen are not a product defect.


The screen is made up of many layers of different components pressed together to protect it from water and dust. Light refraction can cause display distortion.


The screen is made up of many layers of components, including surface-hardened glass that is applied directly to the screen. It has a waterproof/dustproof structural design, which can effectively prevent foreign matter or liquid from entering. All Samsung products pass through strict internal quality controls. The display panel is a multi-component assembly (surface tempered glass, dustproof, waterproof coating. When there is strong light, the lines can be seen at a certain angle after the light refracts. This is a normal phenomenon and does not affect the function and service life of the product. Please don’t hesitate to use it.


Aesthetically, the Galaxy S23 Ultra may look like a highly iterative update, but it packs a ton of improvements, including a new custom Snapdragon 8 Gen 2 chip, a 200-megapixel camera, and long battery life. It’s proving very popular with early buyers and if the momentum continues this phone will be one of the best phones of 2023.






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